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Here is a list of things to check when you get an email. It may seem long, but it will quickly become second nature. 

Who?

• Do I know the sender?
• Is this someone I usually communicate with?
• Is the email sent to an unusual group of people?
• Is the email address spelled correctly?
• Does the email address match the email in the signature?

What?

• What action does the sender want me to take?
• Does the email contain bad grammar, odd styling, or typos?
• Is the email written in a style consistent with the sender?
• Is the action something you’d expect from the sender?
• Is it an urgent request?

Why?

• Why do they want me to click on a link, download an attachment, or send information?
• Are they presenting a sense of urgency?
• What is the consequence they are threatening if no action is taken? Is it something I should expect?
• Have they presented an unusual situation? Is it something I should expect?

Verify

If you've gone through the who, what, and why questions and you have any doubts, you should verify the email.

• To verify the validity of a suspicious email, contact the sender via another route, e.g. phone, internal chat software, or in-person conversation.
• Do not reply to the suspicious email asking for verification.

Page updated by lm920207 on 21/09/26